{"id":366,"date":"2019-05-09T06:22:19","date_gmt":"2019-05-09T06:22:19","guid":{"rendered":"http:\/\/serrano99.com\/staging\/?page_id=366"},"modified":"2020-07-13T00:51:21","modified_gmt":"2020-07-13T00:51:21","slug":"organisational-development","status":"publish","type":"page","link":"https:\/\/serrano99.com\/home\/what-we-do\/organisational-development\/","title":{"rendered":"Organisational development"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 organisational-development nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:31px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-first\" style=\"--awb-bg-size:cover;width:50%;width:calc(50% - ( ( 130px ) * 0.5 ) );margin-right: 130px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Positive Change Management for high-performing, resilient and human-centred organisations<\/h2><\/div><div class=\"fusion-text fusion-text-1\"><p>Whether small or large, organisations are \u2018living\u2019 entities. Consequently, the \u2018human\u2019 factor is the most important piece of the puzzle for any organisational development initiative. In the design process, it is not about just designing what you believe is needed but understanding the multiple stakeholder requirements and expectations if any change process is to succeed. We work on all aspects of organisational development with our clients:<\/p>\n<p>\u2022 Design<br \/>\n\u2022 Change<br \/>\n\u2022 Culture<br \/>\n\u2022 Employee Engagement<\/p>\n<\/div><div class=\"fusion-button-wrapper\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type custom-btn\" target=\"_self\" href=\"mailto:hello@serrano99.com\"><span class=\"fusion-button-text\">Contact us to discuss how we can help<\/span><\/a><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-last\" style=\"--awb-bg-size:cover;width:50%;width:calc(50% - ( ( 130px ) * 0.5 ) );\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-image-element in-legacy-container\" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"503\" height=\"506\" title=\"organisational-development\" src=\"https:\/\/serrano99.com\/wp-content\/uploads\/2019\/05\/organisational-development-1.png\" alt class=\"img-responsive wp-image-368\" srcset=\"https:\/\/serrano99.com\/wp-content\/uploads\/2019\/05\/organisational-development-1-200x201.png 200w, https:\/\/serrano99.com\/wp-content\/uploads\/2019\/05\/organisational-development-1-400x402.png 400w, https:\/\/serrano99.com\/wp-content\/uploads\/2019\/05\/organisational-development-1.png 503w\" sizes=\"(max-width: 800px) 100vw, 503px\" \/><\/span><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 custom-tab-outer nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:43px;--awb-margin-bottom:70px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-column-wrapper-legacy\"><div class=\"fusion-tabs fusion-tabs-1 classic nav-is-justified custom-tab horizontal-tabs icon-position-left mobile-mode-accordion\" style=\"--awb-title-border-radius-top-left:0px;--awb-title-border-radius-top-right:0px;--awb-title-border-radius-bottom-right:0px;--awb-title-border-radius-bottom-left:0px;--awb-inactive-color:#ffffff;--awb-background-color:var(--awb-color1);--awb-border-color:#ffffff;--awb-active-border-color:#27b4ec;\"><div class=\"nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-28c0cca3065d1f71d19\" aria-selected=\"true\" id=\"fusion-tab-culture\" href=\"#tab-28c0cca3065d1f71d19\"><h4 class=\"fusion-tab-heading\">Culture<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-c0fe2809126f632b592\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-employeeengagement\" href=\"#tab-c0fe2809126f632b592\"><h4 class=\"fusion-tab-heading\">Employee engagement <\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-e02c45baff06f0f44f0\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-change\" href=\"#tab-e02c45baff06f0f44f0\"><h4 class=\"fusion-tab-heading\">Change<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-7c407170fda02c70fc7\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-design\" href=\"#tab-7c407170fda02c70fc7\"><h4 class=\"fusion-tab-heading\">Design<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-content\"><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-28c0cca3065d1f71d19\" aria-selected=\"true\" id=\"mobile-fusion-tab-culture\" href=\"#tab-28c0cca3065d1f71d19\"><h4 class=\"fusion-tab-heading\">Culture<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix in active\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-culture\" id=\"tab-28c0cca3065d1f71d19\">\n<div class=\"col-md-6\">\n<h5>The implicit social order of any organisation. Culture, it influences the moods, the shared attitudes, and pervasive behaviours in your organisation in varied and enduring ways. One of the great challenges of culture, is that it is not the most tangible factors to gauge. It is in fact, implicit in nature, an almost silent language.<\/h5>\n<h5>The challenge for organisations today, is that in a world where the needs, demands and expectations of clients, customers and stakeholders are ever-changing, your culture today may not be the culture you need to sustain organisational performance required for tomorrow.<\/h5>\n<\/div>\n<div class=\"col-md-6\">\n<p>In Serrano 99 we strive to work with our clients to build positive workplace cultures. We aid organisations and their leaders identify the unique core values, and how they translated to constructive behaviours, dynamic and flexible work practices, and enhanced performance levels.<\/p>\n<hr \/>\n<p><strong>We engage with all employees across an organisation to help discover its true identity and where it wants to be in the future. We ask:<\/strong><\/p>\n<ul>\n<li><strong>Who are we?<\/strong><br \/>\nWhat is it we do well? What are our strengths? What are the roots of our success? What are the barriers to continued success?<\/li>\n<li><strong>Where do we want to go?<\/strong><br \/>\nWhat is it we want to achieve and why? How do we see ourselves in the future? The shape of our organisation, the vision, the people, the leadership, the products and the services.<\/li>\n<li><strong>What do we need to do to get there?<\/strong><br \/>\nWhat aspects of our culture and organisation need to evolve? What solutions can we unearth to overcome the challenges we face? We enable and empower the workforce to participate in finding the solutions to the hurdles faced by the organisation. Drawing on the collective mind of knowledge and experience embedded within each organisation.<\/li>\n<li><strong>What next?<\/strong><br \/>\nDeveloping comprehensive plans involving key and influential stakeholders, that enable employees throughout the organisation to be both the drivers and enablers of change.<\/li>\n<\/ul>\n<hr \/>\n<p><strong>Building a positive work culture is a process which requires engagement across all aspects of an organisation. We utilise positive psychology, behavioural science, design thinking and appreciative inquiry to achieve the primary outcome \u2018This is a place I want to work in!\u2019<\/strong><\/p>\n<hr \/>\n<\/div>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-c0fe2809126f632b592\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-employeeengagement\" href=\"#tab-c0fe2809126f632b592\"><h4 class=\"fusion-tab-heading\">Employee engagement <\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-employeeengagement\" id=\"tab-c0fe2809126f632b592\">\n<div class=\"col-md-6\">\n<h5>Employee engagement requires more than conducting surveys at frequent intervals. It is about engaging people in a manner that enables them to see meaning and purpose in their work, and empowering them to create added value to the work they do<\/h5>\n<\/div>\n<div class=\"col-md-6\">\n<p>To achieve this requires:<\/p>\n<ul>\n<li>A beginner\u2019s mind,<\/li>\n<li>opening up to open and constructive conversations,<\/li>\n<li>a willingness to explore the potential for personal growth,<\/li>\n<li>building trusting relationships,<\/li>\n<li>constructing a shared vision,<\/li>\n<li>allowing others to aid in finding solutions,<\/li>\n<li>communicating in a transparent and constructive way<\/li>\n<li>identifying challenging and rewarding work<\/li>\n<li>Developing SMART actions<\/li>\n<li>Clear ownership at the local level<\/li>\n<li>Accountability<\/li>\n<\/ul>\n<hr \/>\n<p>We construct a series of workshops, data influenced and specifically designed to your unique context. Engaging employees and using the collective knowledge to further aid in the evolution of your Employee Experience and Value Proposition.<\/p>\n<hr \/>\n<\/div>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-e02c45baff06f0f44f0\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-change\" href=\"#tab-e02c45baff06f0f44f0\"><h4 class=\"fusion-tab-heading\">Change<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-change\" id=\"tab-e02c45baff06f0f44f0\">\n<h5 class=\"col-md-6\">Change can be a daunting proposition. The dynamic nature of industry today places the burden on organisations to be continuously open to routinely changing direction, practices and processes. Change is not just about leading from the top but also empowering leadership from the bottom as well. Change processes have a direct impact on the each of our core psychological needs. Any change process that fails to not only recognise this but fails to identify which psychological needs are impacts, will fail to achieve sustainable change.<\/h5>\n<div class=\"col-md-6\">\n<p><strong>We take a multi-dimensional approach to change.<\/strong><\/p>\n<ul>\n<li>We engage with the leadership across the organisation to understand the mindset and factors driving change while also challenging key assumptions and fixed ideas.<\/li>\n<li>We develop leadership development programmes designed to enhance leaders change management mindset and skills.<\/li>\n<li>We engage with stakeholders across organisations to map the expected vs real impact of change.<\/li>\n<li>We engage with stakeholders to co-create a route map for change and the education and communication plan necessary to enable sustainable change.<\/li>\n<\/ul>\n<hr \/>\n<p><strong>Change enforced from the top without engagement across all sections of an organisation will leave employees angry, dis-engaged and unproductive. So its important to:<\/strong><\/p>\n<ul>\n<li>Identify the reasons for change<\/li>\n<li>Skill the leadership for change<\/li>\n<li>Co-create the change project<\/li>\n<li>Continuously educate and communicate<\/li>\n<\/ul>\n<hr \/>\n<p><strong>Be clear, be informed, and be consistent.<\/strong><\/p>\n<hr \/>\n<\/div>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-7c407170fda02c70fc7\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-design\" href=\"#tab-7c407170fda02c70fc7\"><h4 class=\"fusion-tab-heading\">Design<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-design\" id=\"tab-7c407170fda02c70fc7\">\n<div class=\"col-md-6\">\n<h5>Designing with empathy leads to products, services and processes that fail to connect with an employee, customer or client. We use design thinking for growth as a fundamental bedrock for much of the work we do. It requires a change in mind-set and skills within an organisation. A willingness to ask rather than tell and the building of workspace the embraces innovation.<\/h5>\n<\/div>\n<div class=\"col-md-6\">\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-849\" src=\"https:\/\/serrano99.com\/wp-content\/uploads\/2019\/11\/designing-for-growth-1024x508.png\" alt=\"\" width=\"1024\" height=\"508\" srcset=\"https:\/\/serrano99.com\/wp-content\/uploads\/2019\/11\/designing-for-growth-1024x508-200x99.png 200w, https:\/\/serrano99.com\/wp-content\/uploads\/2019\/11\/designing-for-growth-1024x508-300x149.png 300w, https:\/\/serrano99.com\/wp-content\/uploads\/2019\/11\/designing-for-growth-1024x508-400x198.png 400w, https:\/\/serrano99.com\/wp-content\/uploads\/2019\/11\/designing-for-growth-1024x508-600x298.png 600w, https:\/\/serrano99.com\/wp-content\/uploads\/2019\/11\/designing-for-growth-1024x508-768x381.png 768w, https:\/\/serrano99.com\/wp-content\/uploads\/2019\/11\/designing-for-growth-1024x508-800x397.png 800w, https:\/\/serrano99.com\/wp-content\/uploads\/2019\/11\/designing-for-growth-1024x508.png 1024w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<\/div>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":901,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-366","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/serrano99.com\/wp-json\/wp\/v2\/pages\/366","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/serrano99.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/serrano99.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/serrano99.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/serrano99.com\/wp-json\/wp\/v2\/comments?post=366"}],"version-history":[{"count":44,"href":"https:\/\/serrano99.com\/wp-json\/wp\/v2\/pages\/366\/revisions"}],"predecessor-version":[{"id":1655,"href":"https:\/\/serrano99.com\/wp-json\/wp\/v2\/pages\/366\/revisions\/1655"}],"up":[{"embeddable":true,"href":"https:\/\/serrano99.com\/wp-json\/wp\/v2\/pages\/901"}],"wp:attachment":[{"href":"https:\/\/serrano99.com\/wp-json\/wp\/v2\/media?parent=366"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}