Disruptive business models, employee engagement crisis, mental health crisis, climate change, global pandemics. The answer is a new type of leader, fit for the challenges of the 21st century.

Real transformation comes from a deep understanding about leadership and the needs of leaders in the 21st century. At Serrano 99 we strive to understand the status-quo and develop interventions that drive positive, transformative change, our case for a new type of leader is:

Today’s world

We have moved beyond an employee engagement crisis to a mental health crisis.


85 % of employees worldwide are disengaged*


32 % of UK full-time workers suffer from mental health problems**


*Gallup, 2019. **Mynurva survey, 2019

There are tangible business costs to failed leadership practices:

  1. Increased Absenteeism
  2. Increased Sick days
  3. Poor Retention Rates
  4. Loss in Competitiveness
  5. Reduced Productivity
Tomorrow’s world

The 21st century organisational needs, identified for their leaders.


65% identify ability to lead through influence*


81% identify the ability to lead through more complexity and ambiguity*


*Source: Deloitte Global Human Capital Trends Survey, 2019

Today’s leaders need to close their skill gap (according to FT skills gap analysis) and develop:

  1. Ability to work in a team
  2. Ability to work with a diverse group of people
  3. Ability to solve complex problems
  4. Ability to build, sustain and expand a network of people
  5. Time management and ability to prioritise